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Contact Us

By email 

Participants

Log in for secure access to send us an email. (You should receive a response within two business days).

If you have not yet registered for online access sign up now.

By phone

General account information and questions

1-800-448-2542
Representatives are available M-F 7 a.m. to 8 p.m. CT 
Automated service available 24-hours a day 7 days a week 

1-800-248-2542
(TDD services for the hearing impaired) 

Plan sponsor support

1-888-478-7020
Representatives are available M-F 7 a.m. to 6 p.m. CT

Consultant relations support
(Business to Business Inquires Only)

1-888-812-6297
Representatives are available M-F 8 a.m. to 5 p.m. CT

By mail

U.S. Mail

AIG Retirement Services  
P.O. BOX 15648 
Amarillo, TX 79105-5648

Overnight

AIG Retirement Services  
1050 N. Western St. 
Amarillo, TX 79106-7011

Fax

1-877-202-0187

BrokerCheck

Check the background of VALIC Financial Advisors, Inc. on FINRA's BrokerCheck

Do you need assistance to enroll in your employer sponsored account?

Enrollment Center
M-F 7:30 a.m. to 7 p.m. Central Time 
1-888-569-7055
 

For questions about retirement planning or if you have recently changed jobs

Representatives are available 
M-F 8 a.m. to 7 p.m. Central Time 
1-800-426-3753

Order of Protection

If you or another individual covered by any policy issued by The Variable Annuity Life Insurance Company are a victim of domestic violence you may send an Order of Protection to the address below. You may provide an alternative address, telephone number or method of contact with your correspondence.

The Variable Annuity Life Insurance Company

205 E. 10th Avenue
Amarillo, TX 79101
 

Do you need assistance with your National Financial Services brokerage account, a non-VALIC direct mutual fund/annuity account opened through VALIC Financial Advisors, Inc.?
 

For information regarding brokerage accounts, mutual funds or insurance
Representatives are available:

M-F 7:30 a.m. to 5:30 p.m. Central Time
1-866-544-4968 
Automated service available 24-hours a day, 7 days a week

Mailing Address

Requests for address changes of accounts sold through VALIC Financial Advisors, Inc. must be submitted in written form, signed and sent to:

VALIC Financial Advisors, Inc
Attn: Broker Dealer Operations
2929 Allen Parkway L7-20
Houston, TX 77019 

Additionally, address change requests must also be submitted directly to the insurance, annuity or mutual fund company at the product sponsor’s address provided on your statement.
 

Are you an Independent Advisor looking to sell VALIC products or obtain service on your VALIC clients?

Representatives are available:

M-F 8 a.m. to 7 p.m. Central Time
1-877-246-4501
 

Press

Members of the press can contact:
Joe Madden at 713-831-4867 or Joe.Madden@aig.com