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A message to our valued clients

Your well-being remains our top priority as we continue to monitor the evolving COVID-19 situation.

AIG is committed to protecting the health and safety of its colleagues, clients, policyholders, business partners and other stakeholders. As COVID-19 continues to spread around the world, we want to share the actions we are taking as a company in response to this unique situation.

AIG is closely monitoring ongoing developments and following recommendations from the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and working with health authorities and subject matter experts at the local, regional and global levels. We are responding to developments in real time through our regional Incident Management Teams across the company, as well as AIG’s Global Security team.

Our offices have defined Business Continuity Plans in place to ensure that we can continue to serve your needs without interruption. 

AIG is also continuously reviewing its policies and providing guidance to our global colleagues to help them protect their health and that of their families as new information is available. This includes: 

  • Implementing Business Continuity Plans that assist with social distancing, such as shift or rotational work and work-from-home strategies as appropriate;
  • Prohibiting international travel and domestic air travel, as well as limiting attendance at conferences and events strictly to business-critical only cases;
  • Introducing a 14-day remote working policy for employees returning from certain locations or who may have been exposed to the virus.

AIG is also communicating with its partners and suppliers to ensure that they are following guidelines and procedures to ensure business continuity and best maintain a healthy office environment.

We will continue to monitor this evolving situation and associated risks. We recognize the challenges you are facing during this period of uncertainty and want you to know we remain focused on serving you, and on the health and safety of those around us. Should you have any questions or need assistance, please contact your financial advisor or the AIG Retirement Services Client Care Center at 1-800-448-2542.

Robert J. Scheinerman
Chief Executive Officer
AIG Retirement Services

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March 20, 2020